Outage in UiPath
Canada - Document Understanding - Intermittent 500s
Resolved MajorIncident Report
Summary AI Generated
UiPath's Document Understanding service in Canada experienced a 4.5-hour outage with intermittent 500 errors affecting DU Metering functionality. Users were unable to access DU Metering during the incident. The service was restored and monitored for several hours to ensure stability before the incident was officially resolved.
We are investigating an outage affecting DU Metering for Document Understanding in Canada.
Impact: Users may be unable to access DU Metering.
Next update: Diagnostic data is being collected to determine next steps.
Components affected
UiPath Document-UnderstandingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/23/2026 09:56PM
DU Metering errors have not recurred in the past 3 hours. We are continuing to monitor for any further occurrences before closing this incident.
MONITORING
2 months ago - at 02/23/2026 09:27PM
DU Metering errors have not recurred in the past 3 hours. We are continuing to monitor for any further occurrences before closing this incident.
MONITORING
2 months ago - at 02/23/2026 08:59PM
DU Metering errors have not recurred in the past 3 hours. We are continuing to monitor for any further occurrences before closing this incident.
MONITORING
2 months ago - at 02/23/2026 08:00PM
DU Metering errors have not recurred in the past hour. We are continuing to monitor for any further occurrences before closing this incident.
MONITORING
2 months ago - at 02/23/2026 06:51PM
DU Metering errors have not recurred in the past hour. We are continuing to monitor for any further occurrences before closing this incident.
INVESTIGATING
2 months ago - at 02/23/2026 06:14PM
We are continuing to investigate an outage affecting DU Metering for Document Understanding in Canada.
Impact: Users may be unable to access DU Metering.
Next update: Diagnostic data is being collected to determine next steps.
INVESTIGATING
2 months ago - at 02/23/2026 05:28PM
We are investigating an outage affecting DU Metering for Document Understanding in Canada.
Impact: Users may be unable to access DU Metering.
Next update: Diagnostic data is being collected to determine next steps.
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