Outage in UiPath

Canada - Document Understanding - Users unable to Classify and/or Extract documents

Resolved Major

February 23, 2026 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

UiPath's Document Understanding service in Canada experienced a 2.6-hour outage that prevented users from classifying and extracting documents. The disruption was caused by temporary performance limits in the system. A fix was implemented and the service was restored to full operation.

We are investigating an outage affecting Document Understanding in Canada. Impact: Users may be unable to Classify and/or Extract documents. Next update: Diagnostic data is being collected to determine next steps.

Components affected

UiPath Document-Understanding

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 02/24/2026 04:33AM

This incident has been resolved. We experienced a service disruption in Canada that affected document classification and extraction. The issue was caused by temporary performance limits in our system. A fix has been implemented, and the service is now fully operational. Thank you for your patience.

MONITORING about 1 month ago - at 02/24/2026 04:14AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 02/24/2026 01:59AM

We are investigating an outage affecting Document Understanding in Canada.
Impact: Users may be unable to Classify and/or Extract documents.
Next update: Diagnostic data is being collected to determine next steps.

INVESTIGATING about 1 month ago - at 02/24/2026 01:58AM

We are investigating an outage affecting Document Understanding in Canada.
Impact: Users may be unable to Classify and/or Extract documents.
Next update: Diagnostic data is being collected to determine next steps.

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