Outage in UiPath
Multiple Regions – Data Service – VDO Entity Create/Modify Temporarily Restricted
Resolved MinorIncident Report
Summary AI Generated
UiPath's Data Service experienced a 7.5-hour outage across all major regions where the Create VDO Entity preview feature stopped functioning for multiple connectors including SAP C4C, Oracle NetSuite, Zendesk, HubSpot CRM, and others. A recent update caused previously available connections to disappear, preventing users from creating or modifying VDO entities through the affected connectors. The issue was resolved by correcting the update that caused the connection visibility problem, restoring all connections with no data loss.
We are currently investigating the issue
Affected Regions:
- Europe
- US
- Japan
- Australia
- Canada
- Singapore
- Delayed US
- Delayed EU
- India
- UK
- Switzerland
- UAE
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 02/27/2026 02:12PM
The incident has been fully resolved. We identified that a recent update unintentionally caused some previously available connections to not appear. The issue has been corrected, and all connections are now restored. There was no data loss or long-term impact. Thank you for your patience.
MONITORING
about 3 hours ago - at 02/27/2026 01:58PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 5 hours ago - at 02/27/2026 12:20PM
We have completed validation of the fix in our testing environments and will begin rolling it out shortly.
IDENTIFIED
about 6 hours ago - at 02/27/2026 11:18AM
We are continuing to validate the fix in our testing environments. We will provide further updates as progress is made.
IDENTIFIED
about 7 hours ago - at 02/27/2026 10:23AM
We have identified a fix and are actively validating it in our testing environments. We will continue to provide updates as we make progress.
IDENTIFIED
about 8 hours ago - at 02/27/2026 09:24AM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 9 hours ago - at 02/27/2026 08:20AM
We have identified the scope of the issue. The impact is limited to the Create VDO Entity preview feature. This action is currently not functioning as expected for a subset of connectors.
IDENTIFIED
about 9 hours ago - at 02/27/2026 07:42AM
We have identified the scope of the issue. The impact is limited to the Create Entity preview feature. This action is currently not functioning as expected for a subset of connectors.
Affected connectors:
• SAP C4C
• Oracle NetSuite
• Zendesk
• HubSpot CRM
• BambooHR
• Zoho Desk
• UiPath Data Fabric
• QuickBooks Online
• FreshDesk
• DocuSign
INVESTIGATING
about 11 hours ago - at 02/27/2026 06:40AM
We are currently investigating the issue
Affected Regions:
- Europe
- US
- Japan
- Australia
- Canada
- Singapore
- Delayed US
- Delayed EU
- India
- UK
- Switzerland
- UAE
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