UiPath experienced a major incident where agent traces were not appearing for some customers in the US region, causing degraded performance for the Agents service. The issue was investigated and resolved through mitigation measures within 29 minutes, with agent performance returning to expected levels.
The issue has been resolved and Agents performance has returned to expected levels after degraded performance impacted traces in US.
Impact: No ongoing user impact.
Mitigation has been applied and performance is improving for the issue that impacted traces in Agents across US.
We are monitoring closely to ensure stability.
Agent traces are not appearing for some customers and we are investigating.
Agent traces are missing for some customers and we are investigating.
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