Outage in UiPath
Multiple Regions - Document Understanding - Elevated Error Rates
Resolved MajorIncident Report
Summary AI Generated
UiPath's Document Understanding service experienced elevated error rates affecting generative extraction capabilities across US and EU regions for 1.1 hours. Users encountered higher failure rates and incomplete responses when using generative extraction features. The issue was identified, mitigated, and fully resolved with normal operations restored.
We are currently investigating an increase in failed requests affecting Document Understanding (DU) generative extraction capabilities in both the US and EU regions.
Our team has identified the issue and is actively working on mitigation. During this time, users may experience higher error rates or incomplete responses when using generative extraction features.
We will provide updates as we make progress toward full resolution.
Components affected
UiPath Document-UnderstandingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/16/2026 07:39PM
The issue affecting Document Understanding (DU) generative extraction in both the US and EU regions has been fully resolved.
All systems are operating normally. We will continue to monitor to ensure ongoing stability.
MONITORING
1 day ago - at 04/16/2026 07:23PM
We have observed that error rates affecting Document Understanding (DU) generative extraction in both the US and EU regions have subsided.
The system is currently stable, and our team continues to monitor performance closely to ensure full reliability. We will share further updates if there are any changes.
INVESTIGATING
1 day ago - at 04/16/2026 06:32PM
We are currently investigating an increase in failed requests affecting Document Understanding (DU) generative extraction capabilities in both the US and EU regions.
Our team has identified the issue and is actively working on mitigation. During this time, users may experience higher error rates or incomplete responses when using generative extraction features.
We will provide updates as we make progress toward full resolution.
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