Degraded Perormance - Europe - Document Understanding

The mitigation has been effective, and all affected services are now operating normally. Service health is stable, and error rates have returned to expected levels. We apologize for the disruption and appreciate your patience throughout this incident.

Our engineering team has applied a mitigation to address the issue. Since implementing the mitigation, we have observed a significant reduction in errors, and the affected service is returning to a stable state. We are continuing to closely monitor the service to ensure stability and will provide further updates.

We are investigating degraded performance affecting Document Understanding Helix 2.0. The extractor and splitter/classifier are experiencing increased delay and occasional failed requests in the Europe region

We are investigating degraded performance impacting Document Understanding Service in Europe Region.
Our teams are working to identify the cause and we will share more details as the investigation progresses.