Outage in UiPath
Multiple Region- Uipath Customer Portal - Degraded Performance
Minor
September 16, 2026 - Started about 7 hours ago
Official incident page
Official incident page
Incident Report
We are experiencing degraded performance in the Customer Portal due to an ongoing third-party service outage affecting multiple instances globally.
Affected Customer Portal functionality (major impact):
Creating and updating support cases
Viewing existing support case details and replies
Loading account and company data
Checking case status during self-registration
Downloading files
Our team is actively monitoring the situation and will provide further updates as they become available.
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Latest Updates ( sorted recent to last )
IDENTIFIED
36 minutes ago - at 09/16/2026 03:34PM
Service provider is making progress in fix implementation, Our team is actively monitoring the situation and will provide further updates as they become available.
IDENTIFIED
about 2 hours ago - at 09/16/2026 02:31PM
Service provider is making progress in fix implementation, Our team is actively monitoring the situation and will provide further updates as they become available.
IDENTIFIED
about 3 hours ago - at 09/16/2026 01:29PM
Service provider is making progress in fix implementation, Our team is actively monitoring the situation and will provide further updates as they become available.
IDENTIFIED
about 4 hours ago - at 09/16/2026 12:29PM
Service provider is implementing fix, Our team is actively monitoring the situation and will provide further updates as they become available.
IDENTIFIED
about 5 hours ago - at 09/16/2026 11:29AM
Our team is actively monitoring the situation and will provide further updates as they become available.
IDENTIFIED
about 6 hours ago - at 09/16/2026 10:21AM
Our team is actively monitoring the situation and will provide further updates as they become available.
IDENTIFIED
about 7 hours ago - at 09/16/2026 09:14AM
We are experiencing degraded performance in the Customer Portal due to an ongoing third-party service outage affecting multiple instances globally.
Affected Customer Portal functionality (major impact):
Creating and updating support cases
Viewing existing support case details and replies
Loading account and company data
Checking case status during self-registration
Downloading files
Our team is actively monitoring the situation and will provide further updates as they become available.
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