Outage in UiPath
Multiple Region- Uipath Customer Portal - Degraded Performance
Resolved MinorIncident Report
Summary AI Generated
UiPath's Customer Portal experienced degraded performance for approximately 8.5 hours across multiple regions due to a third-party service provider outage. Key functionality was impaired, including creating and updating support cases, viewing case details, loading account data, self-registration, and file downloads. The incident was resolved once the upstream provider fixed their outage, restoring normal functionality to all affected areas.
We are experiencing degraded performance in the Customer Portal due to an ongoing third-party service outage affecting multiple instances globally.
Affected Customer Portal functionality (major impact):
Creating and updating support cases
Viewing existing support case details and replies
Loading account and company data
Checking case status during self-registration
Downloading files
Our team is actively monitoring the situation and will provide further updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 09/16/2026 05:46PM
The upstream service provider has resolved their outage, and we are seeing functionality return to normal for the previously affected Customer Portal functionalities.
IDENTIFIED
about 1 month ago - at 09/16/2026 04:51PM
Service provider is making progress in fix implementation, Our team is actively monitoring the situation and will provide further updates as they become available.
IDENTIFIED
about 1 month ago - at 09/16/2026 03:34PM
Service provider is making progress in fix implementation, Our team is actively monitoring the situation and will provide further updates as they become available.
IDENTIFIED
about 1 month ago - at 09/16/2026 02:31PM
Service provider is making progress in fix implementation, Our team is actively monitoring the situation and will provide further updates as they become available.
IDENTIFIED
about 1 month ago - at 09/16/2026 01:29PM
Service provider is making progress in fix implementation, Our team is actively monitoring the situation and will provide further updates as they become available.
IDENTIFIED
about 1 month ago - at 09/16/2026 12:29PM
Service provider is implementing fix, Our team is actively monitoring the situation and will provide further updates as they become available.
IDENTIFIED
about 1 month ago - at 09/16/2026 11:29AM
Our team is actively monitoring the situation and will provide further updates as they become available.
IDENTIFIED
about 1 month ago - at 09/16/2026 10:21AM
Our team is actively monitoring the situation and will provide further updates as they become available.
IDENTIFIED
about 1 month ago - at 09/16/2026 09:14AM
We are experiencing degraded performance in the Customer Portal due to an ongoing third-party service outage affecting multiple instances globally.
Affected Customer Portal functionality (major impact):
Creating and updating support cases
Viewing existing support case details and replies
Loading account and company data
Checking case status during self-registration
Downloading files
Our team is actively monitoring the situation and will provide further updates as they become available.
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