Outage in Ultimate AI
Degraded performance on generative replies
Resolved Minor
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Outage Details
We are currently investigating this issue.
Components affected
Ultimate AI Zendesk Support Automation Ultimate AI Giosg Automation Ultimate AI Freshchat Ultimate AI LiveChat.com CRM Integration Ultimate AI Zendesk Chat Ultimate AI Salesforce Ultimate AI Public API Ultimate AI SunshineLatest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/06/2025 12:23PM
This incident has been resolved.
MONITORING
2 days ago - at 06/05/2025 10:40AM
The response latencies have returned to normal and we are closely monitoring the situation.
INVESTIGATING
3 days ago - at 06/04/2025 02:45PM
We are continuing to investigate the issue, a small percentage of conversations that rely on generative answers are affected by latency.
INVESTIGATING
3 days ago - at 06/04/2025 12:41PM
We are currently investigating this issue.
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