Outage in Ultimate AI

Degraded performance on generative replies

Resolved Minor

June 04, 2025 - Started 12 months ago - Lasted 2 days
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Ultimate AI Zendesk Support Automation Ultimate AI Giosg Automation Ultimate AI Freshchat Ultimate AI LiveChat.com CRM Integration Ultimate AI Zendesk Chat Ultimate AI Salesforce Ultimate AI Public API Ultimate AI Sunshine

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 06/06/2025 12:23PM

This incident has been resolved.

MONITORING 12 months ago - at 06/05/2025 10:40AM

The response latencies have returned to normal and we are closely monitoring the situation.

INVESTIGATING 12 months ago - at 06/04/2025 02:45PM

We are continuing to investigate the issue, a small percentage of conversations that rely on generative answers are affected by latency.

INVESTIGATING 12 months ago - at 06/04/2025 12:41PM

We are currently investigating this issue.

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