Outage in Unified Technology Solutions

UTS Operator down for some Comcast users.

Resolved Major
August 15, 2025 - Started 5 months ago - Lasted 1 day
Official incident page

Incident Report

We had an outage of UTS Operator that appeared to affect customers on Comcast and is associated with a Fiber Optic cut on State Road 520. It seems to be a situation referred to as a net split, where Comcast is unable to communicate with the data center that supports our phone system; however, it appears to be discovering alternative routes. We are observing indications of recovery and are actively monitoring the situation.

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/16/2025 07:44PM

Issue Resolved.

MONITORING 5 months ago - at 08/16/2025 07:43PM

After 24 hours we have seen no further issues and believe the issue to be fully resolved.

MONITORING 5 months ago - at 08/15/2025 07:52PM

It appears that everything is returning to normal, if you have a phone that is still not working you may find rebooting it fixes the issue. If not feel free to reach out to us.

IDENTIFIED 5 months ago - at 08/15/2025 07:38PM

We had an outage of UTS Operator that appeared to affect customers on Comcast and is associated with a Fiber Optic cut on State Road 520. It seems to be a situation referred to as a net split, where Comcast is unable to communicate with the data center that supports our phone system; however, it appears to be discovering alternative routes.

We are observing indications of recovery and are actively monitoring the situation.

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