Intermittent service degradation

Some users may have experienced intermittent errors and slow response times between approximately
15:00 UTC+2 Match 30 to 6:00 on March 31.

The issue was caused by a hardware-related problem at our infrastructure provider affecting one of our servers. We identified the root cause, isolated the affected server, and provisioned a replacement. All services are now operating normally.

We have added additional monitoring to detect this type of issue earlier in the future.

We apologize for the inconvenience.

Started: 15:00 UTC+2, March 30 2026

Impact: Some users may experience slow loading or temporary connection errors in the browser extension, mobile app, and web portal.

Summary: We detected a connectivity issue between our application servers and our database infrastructure, causing some services to
temporarily become unavailable. Affected services are automatically recovering.

Actions taken:
- Issue identified and isolated to our infrastructure provider's network
- We have escalated to our hosting provider for investigation
- Our team is actively monitoring the situation

Next update: Within 1 hour or sooner if the situation changes.