Unity's Commerce platform experienced a 7.2-hour outage where customer orders could not be fulfilled for purchases and cancellations due to a partner system being down. The engineering team identified and fixed the root cause, then reprocessed all pending events to restore normal order fulfillment functionality.
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Root cause was found and fixed all pending events were reprocessed
We are currently investigating issues related to orders not being fulfilled that customers are placing for purchases and cancellation as one of partner systems is down. Our engineering team is actively triaging the situation, and we will provide an update as soon as we have more information.
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