Outage in University of South Australia
Unplanned Service Interruption - Adelaide University Service Cloud CRM
Resolved MinorIncident Report
We are currently experiencing an unplanned outage of the Adelaide University Service Cloud CRM system.
This outage will impact:
Students using https://ask.adelaideuni.edu.au to apply to study at Adelaide University
Staff using the CRM in the following spaces:
Future student enquiries teams using Service Cloud
Applications and admissions teams using Service Cloud
Current student enquiries teams using Service Cloud
Teams using Service Cloud for task management
This outage is impacting multiple customers using the Service Cloud technology and is actively being worked on by the vendor.
Updates will be provided as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 10/19/2025 10:28PM
This incident has been resolved.
MONITORING
9 months ago - at 09/22/2025 02:06AM
This issue has been resolved by the vendor and users should be able to use the systems again without issue.
We will continue to monitor throughout the day.
INVESTIGATING
9 months ago - at 09/22/2025 12:57AM
We are currently experiencing an unplanned outage of the Adelaide University Service Cloud CRM system.
This outage will impact:
Students using https://ask.adelaideuni.edu.au to apply to study at Adelaide University
Staff using the CRM in the following spaces:
Future student enquiries teams using Service Cloud
Applications and admissions teams using Service Cloud
Current student enquiries teams using Service Cloud
Teams using Service Cloud for task management
This outage is impacting multiple customers using the Service Cloud technology and is actively being worked on by the vendor.
Updates will be provided as they become available.
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