Outage in University of Utah IT Services

Global Protect VPN not connecting

Resolved Minor

March 26, 2026 - Started 3 months ago - Lasted 8 days

Incident Report

Global Protect versions older than 6.2.3 are unable to connect through VPN. Upgrading the GlobalProtect client resolves the issue. You can update through the Software Portal or through vpn.utah.edu.

Please update your GlobalProtect VPN software by 3/30 to avoid service interruption.

Components affected

University of Utah IT Services VPN

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Latest Updates ( sorted recent to last )

3 months ago - at 03/26/2026 01:46PM

3 months ago - at 03/26/2026 02:52PM

If reinstalling Global Protect does not fix the issue. Please contact your Service Desk.

3 months ago - at 03/26/2026 11:05PM

Please update your GlobalProtect VPN software by 3/30 to avoid service interruption.

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