Outage in UNLV

Lucid Suite Premium is not performing as expected

Resolved Major

December 31, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

Lucid Suite Premium is not performing as expected. Premium users of Lucid Suite have been downgraded to Free licenses. Edits will now be limited to the 3 most recently created Lucidchart documents and the rest will be view only. Users with a free license, such as students and professors that have signed up for Lucid through Canvas, should not be affected. -- UNLV Information Technology IT Help Desk ithelp@unlv.edu 702-895-0777 #mi-lucid-suite

Components affected

UNLV Applications

Need to monitor UNLV outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 12/31/2025 08:40PM

This incident has been resolved.

MONITORING about 1 month ago - at 12/31/2025 07:21PM

A fix has been implemented - most Premium Lucid Suite users have had their license restored and we are working to fix the remaining licenses.

IDENTIFIED about 1 month ago - at 12/31/2025 04:24PM

Lucid Suite Premium is not performing as expected. Premium users of Lucid Suite have been downgraded to Free licenses. Edits will now be limited to the 3 most recently created Lucidchart documents and the rest will be view only.

Users with a free license, such as students and professors that have signed up for Lucid through Canvas, should not be affected.

--
UNLV Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi-lucid-suite

Latest UNLV outages

Workday Mobile App PDF Generation not performing as expected - about 2 hours ago

UNLV eFax not performing as expected - 1 day ago

Gmail email classification not performing as expected - 10 days ago

Beverly Rogers Literature and Law Building (RLL) Network not performing as expected - 14 days ago

RebelApps/Horizon Client not performing as expected - 17 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5450 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook