Outage in UNLV

Softdocs not performing as expected

Resolved Minor

July 30, 2026 - Started 15 days ago - Lasted about 18 hours
Official incident page

Incident Report

Softdocs Etrieve, https://unlvcontent.etrieve.cloud, is not performing as expected. Users may experience degraded performance affecting Document Retention, Collaboration, and the New Content Experience when logged into Softdocs. Softdocs Support has identified the issue and has a fix ready to deploy. Fix is confirmed to resolve the issue and will be deployed tonight at 7pm PST. -- UNLV Information Technology IT Help Desk ithelp@unlv.edu 702-895-0777 #mi-softdocs

Components affected

UNLV Applications

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Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 07/31/2026 03:32PM

This incident has been resolved.

MONITORING 15 days ago - at 07/31/2026 04:56AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 15 days ago - at 07/30/2026 10:29PM

Softdocs Etrieve, https://unlvcontent.etrieve.cloud, is not performing as expected. Users may experience degraded performance affecting Document Retention, Collaboration, and the New Content Experience when logged into Softdocs.

Softdocs Support has identified the issue and has a fix ready to deploy. Fix is confirmed to resolve the issue and will be deployed tonight at 7pm PST.

--
UNLV Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi-softdocs

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