Outage in UpCloud

[SG-SIN1]: Compute node issue

Resolved Minor

April 21, 2026 - Started 2 days ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue with one of the compute nodes in our SG-SIN1 data centre. The problem may cause affected cloud servers to become slow or unresponsive. We are working to bring all affected servers back online and resolve the situation as soon as possible.

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 04/22/2026 06:57AM

This incident has been resolved.

MONITORING 2 days ago - at 04/22/2026 05:07AM

Our team continues to be fully engaged and focused on finding a mitigation. To avoid unexpected complications during the recovery process, please refrain from attempting server management operations, including Start, Restart, Shut down, and Force Shutdown.

We apologize for the inconvenience and appreciate your patience as we continue working to address the situation. If you have any questions or concerns regarding your services, please reach out to our Support team via Live Chat or via email support@upcloud.com

MONITORING 2 days ago - at 04/22/2026 04:53AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 04/22/2026 03:47AM

We have identified an issue with one of the compute nodes in our SG-SIN1 data centre. The problem may cause affected cloud servers to become slow or unresponsive.
We are working to bring all affected servers back online and resolve the situation as soon as possible.

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