Service Disruption: Customer Identity Verification and Transactions

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Due to an ongoing outage at a third-party provider, we are currently experiencing a service disruption affecting the following:

- New customer onboarding
- Identity verification submissions for existing customers
- Transactions requiring travel-rule compliance

Our system will recover automatically once our provider is back online. We are actively monitoring the situation and will provide updates as they become available.

We apologise for any inconvenience and appreciate your understanding.