Outage in Uploadcare

Upload API Degradation.

Resolved Major
December 15, 2025 - Started 16 days ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 12/16/2025 03:32AM

The incident is resolved.

MONITORING 16 days ago - at 12/16/2025 03:06AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 16 days ago - at 12/16/2025 01:15AM

We experience more DB lateny issues.
Investigating, looking for the source of the latency.

MONITORING 16 days ago - at 12/16/2025 01:11AM

We experience more DB lateny issues.

MONITORING 16 days ago - at 12/16/2025 12:30AM

The Upload API is still experiencing degradation.
You may see longer-than-usual upload processing times, as well as intermittent 5XX responses.
We’re actively working to resolve the underlying issue and will continue to share updates.

MONITORING 16 days ago - at 12/16/2025 12:10AM

We are continuing to monitor for any further issues.

MONITORING 16 days ago - at 12/15/2025 11:15PM

DB performance is recovered along with REST API and Dashboard.

MONITORING 16 days ago - at 12/15/2025 10:45PM

Extensive processing of Upload API backlog affects DB and therefore latency of REST API and Dashboard.

MONITORING 16 days ago - at 12/15/2025 09:59PM

A fix has been implemented and we are monitoring the results.
The upload "finish" wait times are still outside of norm.

IDENTIFIED 16 days ago - at 12/15/2025 08:55PM

Currently there is a very big task queue accrued during initial production issue phase.
We've fixed original issue and are working through this queue.

All uploaded files should be accounted for eventually.
For end users it still looks like uploads are not working.

Affected endpoints:
- `/from_url/`
- `/base/`

IDENTIFIED 16 days ago - at 12/15/2025 08:29PM

We are continuing to work on a fix for this issue.

IDENTIFIED 16 days ago - at 12/15/2025 07:24PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 16 days ago - at 12/15/2025 06:50PM

We are continuing to investigate this issue.

INVESTIGATING 16 days ago - at 12/15/2025 06:07PM

We're experiencing performance degradation for Upload API.
Uploads are finished with significantly higher latency.

INVESTIGATING 16 days ago - at 12/15/2025 06:05PM

We are currently investigating this issue.

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