Outage in UrbanPiper

Atlas portal not working

Resolved Major
July 22, 2025 - Started 11 days ago - Lasted about 1 hour

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Outage Details

Since 12:00 PM IST, we have been observing issues with the Atlas backend servers being down. The team is actively investigating the root cause. A release was deployed at 11:30 AM IST, after which the backend services began experiencing instability. As a precautionary measure, we have reverted the recent changes and are currently monitoring the system closely. Further updates will be shared as we progress with the investigation and mitigation efforts.
Latest Updates ( sorted recent to last )
MONITORING 11 days ago - at 07/22/2025 07:51AM

As of 12:00 PM IST, the Atlas backend servers were experiencing downtime. The issue began shortly after a backend release at 11:30 AM IST, which was initially suspected as the cause. We promptly reverted the backend changes, but the instability continued.

Further investigation revealed that frontend changes deployed around 11:55 AM IST may have contributed to the issue. We subsequently rolled back the frontend release as well.

Following the web rollback, the servers are now up and running. However, we are observing some slowness in request responses, which the team is actively monitoring.

Users who are still experiencing issues may resolve them by performing a hard refresh of their browsers.

We will continue to monitor the system and share further updates as needed.

IDENTIFIED 11 days ago - at 07/22/2025 07:40AM

Since 12:00 PM IST, we have been experiencing downtime with the Atlas backend servers. The team is actively investigating the issue.

Initially, the instability was attributed to a backend release deployed at 11:30 AM IST. As a precaution, those changes were reverted. However, the issue persisted, and upon further analysis, we are now reverting the frontend changes that were deployed around 11:55 AM IST to rule out any potential impact.

We are closely monitoring the system and will continue to share updates as we progress with mitigation and root cause analysis.

INVESTIGATING 11 days ago - at 07/22/2025 07:06AM

Since 12:00 PM IST, we have been observing issues with the Atlas backend servers being down. The team is actively investigating the root cause.

A release was deployed at 11:30 AM IST, after which the backend services began experiencing instability. As a precautionary measure, we have reverted the recent changes and are currently monitoring the system closely.

Further updates will be shared as we progress with the investigation and mitigation efforts.

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