Outage in Urbantz
Mobile App service degradation: Status - Resolved
Resolved MinorIncident Report
We are currently experiencing a partial service degradation affecting the iOS Mobile App. Tasks or rounds using Metadata Selection may cause the app to freeze, leading to operational delays for drivers.
The root cause has been identified, and a new version of the mobile app will be released shortly to resolve this issue. Drivers will be required to update the app once the new version 1.9.10 is available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 04/08/2026 05:34PM
iOS version 1.9.10, which includes the fix for the black screen/freezing issue, is now available for download on the Apple App Store.
INVESTIGATING
about 2 months ago - at 04/08/2026 10:42AM
We are currently experiencing a partial service degradation affecting the iOS Mobile App. Tasks or rounds using Metadata Selection may cause the app to freeze, leading to operational delays for drivers.
The root cause has been identified, and a new version of the mobile app will be released shortly to resolve this issue. Drivers will be required to update the app once the new version 1.9.10 is available.
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