Outage in USAePay
Upstream Carrier Issue
Resolved Minor
October 22, 2025 - Started 13 days ago
- Lasted about 5 hours
Incident Report
We are seeing an issue with our upstream network carrier. As a result, some transactions are failing to process with an error message "Unable to process transaction ()". Please re-try transactions. We will continue to monitor for further errors.
Components affected
USAePay Transaction ProcessingNeed to monitor USAePay outages?
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Latest Updates ( sorted recent to last )
13 days ago - at 10/22/2025 03:49PM
We are seeing an issue with our upstream network carrier. As a result, some transactions are failing to process with an error message "Unable to process transaction ()". Please re-try transactions. We will continue to monitor for further errors.
13 days ago - at 10/22/2025 04:23PM
Traffic has been redirected to an alternate data center. Please retry your transactions. We will continue to monitor for any further errors.
13 days ago - at 10/22/2025 06:22PM
Merchant processing has been stable. We are continuing to monitor the platform for any further transaction processing errors.
Latest USAePay outages
Transaction Processing and Reporting Delay - 6 days ago
Investigating processing issues - 9 days ago
Sandbox Environment - about 2 months ago
Transaction Processing Delay - 4 months ago
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