Investigating processing issues

The team is investigating issues with processing affecting some merchants.

Identified issue

Transaction processing issue has been resolved. Reporting issues are now being worked on.

Investigating reporting and processing issues

Processing is back up and running while engineering remains engaged on fixing reporting issues.

Engineering continues to see healthy processing. At this time we are awaiting database replication to fully catch up after the outage, which will cause temporary delays in reporting and batch closure. Engineering remains engaged and monitoring replication to ensure it completes without further issue.

Engineering is continuing to see healthy processing and reporting delays are now caught up. Temporary delays are still expected for batch settlement during this time. Our engineering team is actively monitoring the replication process to ensure it completes smoothly without any further issues and are expecting batches to close before end of day.