Outage in USAePay

Transaction Processing and Reporting Delay

Resolved Major
October 29, 2025 - Started 6 days ago - Lasted 44 minutes

Incident Report

We are investigating an issue.
Components affected
USAePay Reporting

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Latest Updates ( sorted recent to last )
8 days ago - at 10/27/2025 03:16PM

We are investigating an issue.

8 days ago - at 10/27/2025 03:22PM

Our site reliability team have identified the issue. Merchant may have seen an error"unable to process transaction". Please retry any transactions.

8 days ago - at 10/27/2025 04:11PM

We are currently monitoring for any further errors.

8 days ago - at 10/27/2025 05:10PM

We are seeing some reporting delays. Please check back as this recovers.

8 days ago - at 10/27/2025 10:52PM

We are still seeing some reporting delays. Please bare with us while we resolve this. Thank you for your patience.

7 days ago - at 10/28/2025 08:23PM

We are still seeing merchants reports delayed. Merchants may use alternate reports. We appreciate your patience as this recovers.

6 days ago - at 10/29/2025 02:00PM

Our engineers are actively investigating an issue regarding reports failing to load.

6 days ago - at 10/29/2025 02:35PM

Our engineers are still investigating the issue. Reporting is the main service being impacted. Processing should remain unaffected, however, transactions may be delayed in appearing in the batches.

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