Outage in Uscreen

Increased Loading Times

Resolved Minor
April 17, 2025 - Started 6 months ago - Lasted about 4 hours
Official incident page

Incident Report

We’re currently investigating an issue causing increased loading times for some users. Our team is looking into it and working to identify the root cause. We’ll share more updates as soon as we have them. Thanks for your patience!
Components affected
Uscreen Storefront Uscreen Admin Portal

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/17/2025 08:09PM

The issue impacting loading times has been fully resolved. Platform performance has continued to be stable. Thanks again for your patience and understanding!

MONITORING 6 months ago - at 04/17/2025 04:10PM

We’ve deployed a fix, and the platform is currently recovering. Our team will continue to monitor performance closely to ensure everything remains stable. Thank you for your continued patience!

IDENTIFIED 6 months ago - at 04/17/2025 03:59PM

Our team has identified the root cause of the increased loading times and is working on a resolution. We’ll provide another update as soon as we have more information. Thank you for your continued patience.

INVESTIGATING 6 months ago - at 04/17/2025 03:56PM

We’re currently investigating an issue causing increased loading times for some users. Our team is looking into it and working to identify the root cause. We’ll share more updates as soon as we have them. Thanks for your patience!

Latest Uscreen outages

Errors In Video Playback - 19 days ago
Errors In Video and Livestream playback - about 1 month ago
Ongoing Technical Incident - about 2 months ago
Partial outage: delayed access granting after purchase - 2 months ago
Video Playback and Ingest Issues - 4 months ago

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