Outage in Uscreen

Video Playback and Ingest Issues

Resolved Major
June 16, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our CDN partner is currently experiencing issues that are impacting video playback and ingest across the platform. You may notice: - Live streams not starting or loading properly - Video in your catalog failing to play or taking longer to load - Delays when uploading new videos We’re actively monitoring the situation and working with our CDN partner as they implement a fix. We’ll continue to share updates as we have them.
Components affected
Uscreen Storefront

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/16/2025 10:14PM

The issue has been fully resolved. Video playback, live streams, and uploads are all functioning normally again.

Our CDN partner has confirmed that the fix is stable and no further issues are expected.

Thanks for your patience while this was being addressed.

MONITORING 4 months ago - at 06/16/2025 09:49PM

Our CDN partner has implemented a fix for the playback and ingest issues.

At this time, video loading and streaming should begin returning to normal. They are continuing to monitor the situation closely to ensure full stability.

We’ll post another update if any further issues arise.

IDENTIFIED 4 months ago - at 06/16/2025 09:42PM

Our CDN partner is currently experiencing issues that are impacting video playback and ingest across the platform.

You may notice:
- Live streams not starting or loading properly
- Video in your catalog failing to play or taking longer to load
- Delays when uploading new videos

We’re actively monitoring the situation and working with our CDN partner as they implement a fix. We’ll continue to share updates as we have them.

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