Outage in Userlike

Partial outage of WhatsApp channels

Resolved Major
September 13, 2024 - Started 3 months ago - Lasted 2 days
Official incident page

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Outage Details

We are investigating issues with receiving media messages. Editing or submitting templates produces errors due to issues at our service provider 360dialog, see https://status.360dialog.com/cm0zn13pz000ylf3d5c4fvcyc
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/15/2024 05:13PM

The issue is resolved. 360dialog will provide an RCA here in due course when we complete a review of the incident with Meta.

IDENTIFIED 3 months ago - at 09/13/2024 11:41AM

We have released a fix for receiving media messages. 360dialog is working on a fix for editing or submitting templates.

INVESTIGATING 3 months ago - at 09/13/2024 10:10AM

We are investigating issues with receiving media messages. Editing or submitting templates produces errors due to issues at our service provider 360dialog, see https://status.360dialog.com/cm0zn13pz000ylf3d5c4fvcyc

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