Outage in USG Services

Multi-Site DOE Outage Reported - DOE K-12

Resolved Major

April 22, 2025 - Started 12 months ago - Lasted 3 days
Official incident page

Incident Report

Network Support Services (NSS) is reporting a multi-site DOE outage. All sites have AT&T as their last mile provider. ENA has been notified and is currently working with vendors to investigate the cause. There is no ETR currently. Updates will be provided when possible. Sites Affected: DOE K-12 - Jasper County Board of Education - Morgan County Board of Education

Components affected

USG Services GA DOE K-12 Network

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/25/2025 01:59PM

Network Support Services (NSS) has confirmed that the fiber cut has been repaired, and the affected sites are functioning normally at this time.

In the event that you experience any further issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

INVESTIGATING 12 months ago - at 04/22/2025 07:44PM

Network Support Services (NSS) is reporting a multi-site DOE outage. All sites have AT&T as their last mile provider. ENA has been notified and is currently working with vendors to investigate the cause. There is no ETR currently. Updates will be provided when possible.

Sites Affected:

DOE K-12

- Jasper County Board of Education
- Morgan County Board of Education

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