Outage in USG Services
Network Issues Reported - Boyd Data Center
Resolved Major
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Outage Details
Information Technology Services (ITS) is reporting that the Boyd data center at UGA currently has no power. Affected users may be experiencing problems connecting to VPN and other services.
Additional information will be posted here as it becomes available.
Components affected
USG Services USO Athens Office USG Services University of North Georgia USG Services USO Atlanta Office USG Services USO Shared Services Center USG Services University of Georgia USG Services Augusta University USG Services UGA Data Center (Boyd)Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 05/21/2025 12:24PM
After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of services impacted by the recent outage. ITS services should continue operating normally.
In the event that you experience any further issues with network access to ITS Services, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
MONITORING
11 days ago - at 05/19/2025 02:18PM
Information Technology Services (ITS) is pleased to report that services impacted by the recent outage are now returning to full functionality.
The Information Technology Services (ITS) team has resolved the core issues, including the SSO service for the USO, and systems should now be operating normally. We will continue to monitor performance closely to ensure stability.
Thank you for your patience and understanding during the disruption.
If you are still experiencing issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
IDENTIFIED
11 days ago - at 05/19/2025 12:24PM
Information Technology Services (ITS) is reporting that the Boyd data center at UGA currently has no power. Affected users may be experiencing problems connecting to VPN and other services.
Additional information will be posted here as it becomes available.
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