Outage in USG Services
Data Warehouse and Business Intelligence - Issues Reported
Resolved Major
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Outage Details
EDMA has identified the issue impacting the extraction of data from institutions. We are working to resolve the issue as quickly as possible. The Academic Data Collection will remain locked to prevent further extractions.
Updates will be provided when possible.
Area Impacted:
APEX Data Collection Application for ADC
Components affected
USG Services Data Warehouse and Business IntelligenceLatest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/16/2025 02:05PM
After monitoring the situation, EDMA has confirmed the stability of access to Data Warehouse and Business Intelligence applications. The system should continue operating normally.
In the event that you experience any further issues with access to Data Warehouse and Business Intelligence, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
MONITORING
3 days ago - at 09/15/2025 06:44PM
EDMA has restored full functionality of the Data Warehouse and Business Intelligence.
All institutions have been unlocked and can perform extractions for the Academic Data Collection. We will continue to monitor this system for stability. If you are still experiencing issues with access to Data Warehouse and Business Intelligence or cannot perform an extraction, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
IDENTIFIED
6 days ago - at 09/12/2025 08:31PM
We are continuing to work on a fix for this issue.
IDENTIFIED
6 days ago - at 09/12/2025 07:11PM
EDMA has identified the issue impacting the extraction of data from institutions. We are working to resolve the issue as quickly as possible. The Academic Data Collection will remain locked to prevent further extractions.
Updates will be provided when possible.
Area Impacted:
APEX Data Collection Application for ADC
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