Outage in USG Services

Security Constraint Errors Impacting Users

Resolved Minor
September 30, 2025 - Started about 1 month ago - Lasted 2 days
Official incident page

Incident Report

The ESM Team is currently working with ServiceNow to resolve an "access controls issue" that is impacting users from being able to view their "work", reports, dashboards, and more. We have escalated this matter to "critical" with ServiceNow and will provide updates once this issue has been resolved.
Components affected
USG Services ServiceNow

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/02/2025 06:59PM

Information Technology Services (ITS), along with ServiceNow, has found a solution that will go into PROD tonight 10/2/25.

In the event that you experience any further issues with access to ServiceNow, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

MONITORING about 1 month ago - at 09/30/2025 06:53PM

The Enterprise Service Management (ESM) Team has successfully resolved a permissions-related issue (Access Control List) within the ServiceNow platform. This issue had temporarily prevented some licensed users from accessing specific resources.

All necessary corrective actions have been implemented, and access has been restored. The ESM Team will continue to closely monitor the platform to ensure ongoing stability and performance.

In the event that you experience any further issues, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

INVESTIGATING about 1 month ago - at 09/30/2025 02:52PM

The ESM Team is currently working with ServiceNow to resolve an "access controls issue" that is impacting users from being able to view their "work", reports, dashboards, and more.

We have escalated this matter to "critical" with ServiceNow and will provide updates once this issue has been resolved.

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