Outage in USG Services

Cybersecurity Awareness Training – Service Outage

Resolved Minor
October 14, 2025 - Started 1 day ago - Lasted about 20 hours
Official incident page

Incident Report

The Cybersecurity Awareness Training platform (KnowBe4) is currently unavailable. Users may experience difficulties logging in or accessing training materials. The vendor is actively working to identify the cause and restore service as quickly as possible. Additional updates will be provided as more information becomes available. If you have any questions, please feel free to reach out to cybertraining@usg.edu.
Components affected
USG Services USO Atlanta Office USG Services USO Cybersecurity Alerts USG Services USO Athens Office USG Services USO Shared Services Center
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Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 10/15/2025 03:35PM

The KnowBe4 team implemented a fix and monitored the results. The login issues have been resolved.

In the event that you experience any further issues with access to the Cybersecurity Awareness Training platform (KnowBe4), please contact the USG Service Desk at support@usg.edu or 877-251-2644.

INVESTIGATING 1 day ago - at 10/14/2025 07:44PM

The Cybersecurity Awareness Training platform (KnowBe4) is currently unavailable. Users may experience difficulties logging in or accessing training materials.

The vendor is actively working to identify the cause and restore service as quickly as possible. Additional updates will be provided as more information becomes available.

If you have any questions, please feel free to reach out to cybertraining@usg.edu.

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