Outage in USG Services

Multi-Site DOE Outage Reported - DOE K-12

Resolved Major

October 15, 2025 - Started 6 months ago - Lasted about 23 hours
Official incident page

Incident Report

Network Support Services (NSS) is reporting a multi-site DOE outage affecting the following Windstream last-mile locations. ENA is working with the last-mile provider to identify the root cause. There is currently no estimated time for resolution. Updates will be provided as they become available. Sites Affected: * Jones County * Thomson-Upton County * Wilkinson County

Components affected

USG Services GA DOE K-12 Network

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/16/2025 12:58PM

After monitoring the situation, Network Support Services (NSS) has confirmed that network access has been restored at the affected sites. Windstream identified and repaired a fiber cut that caused the outage. The system should continue operating normally.

INVESTIGATING 6 months ago - at 10/15/2025 02:18PM

Network Support Services (NSS) is reporting a multi-site DOE outage affecting the following Windstream last-mile locations. ENA is working with the last-mile provider to identify the root cause. There is currently no estimated time for resolution. Updates will be provided as they become available.

Sites Affected:

* Jones County
* Thomson-Upton County
* Wilkinson County

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