Outage in USG Services
Service Degradation: Network Connectivity Issues - Shared Services Center (SSC)
Resolved MinorIncident Report
Information Technology Services (ITS) is aware of and actively investigating reports of network connectivity issues that are impacting several collaboration and communication services.
Affected Services:
- Wireless network (WiFi) access
- Microsoft Teams Rooms devices
- Microsoft Teams hard phones
Users may encounter intermittent connectivity, delayed connections, or failures when attempting to join meetings or use voice services.
Our technical teams are engaged and working to determine the source of the issue. Further updates will be posted as additional information becomes available.
Components affected
USG Services USO Shared Services CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/17/2026 09:21PM
This incident has been resolved.
If you have any questions or concerns, please contact the USG Service Desk at support@usg.edu or 1-877-251-2644.
MONITORING
6 days ago - at 08/17/2026 04:29PM
Service has been restored, but ITS will continue to monitor for stability.
If you are still experiencing connectivity issues, please contact the USG Service Desk at support@usg.edu or 1-877-251-2644.
INVESTIGATING
6 days ago - at 08/17/2026 12:46PM
Information Technology Services (ITS) is aware of and actively investigating reports of network connectivity issues that are impacting several collaboration and communication services.
Affected Services:
- Wireless network (WiFi) access
- Microsoft Teams Rooms devices
- Microsoft Teams hard phones
Users may encounter intermittent connectivity, delayed connections, or failures when attempting to join meetings or use voice services.
Our technical teams are engaged and working to determine the source of the issue. Further updates will be posted as additional information becomes available.
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