GeorgiaVIEW D2L Help Center Issues Reported - ASC Homepage

Information Technology Services (ITS) has confirmed that a service disruption with Brightspace Community and ASC Homepage has been resolved. The issue was resolved at at 12:04 AM Oct 8th. The root cause was a vendor software defect that resulted in poor performance. The vendor has resolved the issue.

In the event that you experience any further issues with access to with Brightspace Community and ASC Homepage, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

Information Technology Services (ITS) has resolved an incident caused a service disruption with Brightspace Community and ASC Homepage

USG PROD institutions affected:

* GeorgiaVIEW Online Learning Environment (QPROD)
* GeorgiaVIEW Online Learning Environment (XPROD)
* Augusta University
* Georgia Southern University

Information Technology Services (ITS) is currently investigating reports of a service disruption with Brightspace Community and ASC Homepage - Access to create or update Support cases, utilize the Chat channel, End User portals (if applicable), and additional functionality or resources available in the Brightspace Community as of 6:29 p.m.

Users at the following Institutions and organizations may be affected:

USG QPROD Institutions:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community

USG XPROD Institutions:

* Abraham Baldwin Agricultural College
* Clayton State University
* College of Coastal Georgia
* Columbus State University
* Competency Based Education
* Dalton State College
* East Georgia State College
* Fort Valley State University
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW)
* Georgia Southern University
* Georgia Southwestern State University
* Georgia State University
* Middle Georgia State University
* University of North Georgia
* University of West Georgia
* USG Human Resources Office of Organizational Development
* USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices)
* Valdosta State University

USG Institutions affected:

* Augusta University
* Georgia Southern University


Additional information will be posted here when the issues are confirmed.