Outage in USG

Multiple KnowBe4 Products — Services Outage

Resolved Minor
October 29, 2025 - Started 3 days ago - Lasted 1 day
Official incident page

Incident Report

KnowBe4 KSAT User Provisioning and Phish Alert Button are currently unavailable. The vendor is actively investigating elevated error rates and loading issues across multiple products. Initial investigations point to a widespread Azure incident. Additional updates will be provided as more information becomes available. If you have any questions, please feel free to reach out to grc@usg.edu.
Components affected
USG Status Page USG USO Atlanta Office USG USO Shared Services Center USG USO Athens Office USG USO Cybersecurity Alerts

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/30/2025 07:42PM

Information Technology Services (ITS) has confirmed that all KnowBe4 systems are now operational. While KnowBe4 systems are back to operational, the vendor will be continuing to monitor the health of the overall platform and all its subcomponents to ensure stability.

Further information can be found on Microsoft's status page: https://azure.status.microsoft/en-gb/status

In the event that you experience any further issues with KnowBe4 systems, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

INVESTIGATING 3 days ago - at 10/29/2025 06:15PM

KnowBe4 KSAT User Provisioning and Phish Alert Button are currently unavailable.

The vendor is actively investigating elevated error rates and loading issues across multiple products. Initial investigations point to a widespread Azure incident.

Additional updates will be provided as more information becomes available.

If you have any questions, please feel free to reach out to grc@usg.edu.

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