Outage in USG

Cybersecurity Awareness Training – Service Outage

Resolved Minor
October 14, 2025 - Started 21 days ago - Lasted about 20 hours
Official incident page

Incident Report

The Cybersecurity Awareness Training platform (KnowBe4) is currently unavailable. Users may experience difficulties logging in or accessing training materials. The vendor is actively working to identify the cause and restore service as quickly as possible. Additional updates will be provided as more information becomes available. If you have any questions, please feel free to reach out to cybertraining@usg.edu.
Components affected
USG USO Shared Services Center USG USO Atlanta Office USG USO Cybersecurity Alerts USG USO Athens Office

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 10/15/2025 03:35PM

The KnowBe4 team implemented a fix and monitored the results. The login issues have been resolved.

In the event that you experience any further issues with access to the Cybersecurity Awareness Training platform (KnowBe4), please contact the USG Service Desk at support@usg.edu or 877-251-2644.

INVESTIGATING 21 days ago - at 10/14/2025 07:44PM

The Cybersecurity Awareness Training platform (KnowBe4) is currently unavailable. Users may experience difficulties logging in or accessing training materials.

The vendor is actively working to identify the cause and restore service as quickly as possible. Additional updates will be provided as more information becomes available.

If you have any questions, please feel free to reach out to cybertraining@usg.edu.

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