Outage in Utah Valley University
Landis Phone Queues Outage
Resolved MinorIncident Report
We have identified a Landis outage affecting UVU call center phone queues, including the Enterprise Service Desk. If you need support from the Enterprise Service Desk, please use the support chat or submit a support ticket.
For details from Landis, please see the Landis status page.
Updates will be provided as we learn more.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 02/14/2026 01:54AM
The Landis outage affecting UVU call centers has been resolved. Please contact the Service Desk if you experience any more issues.
MONITORING
2 days ago - at 02/13/2026 10:48PM
A fix has been applied and calls made to the Enterprise Service Desk, Financial Aid, and Admissions should route normally. We will continue to monitor the phone systems closely.
IDENTIFIED
3 days ago - at 02/13/2026 05:28PM
3rd party software vendor Landis continues to troubleshoot the call queue outage. Additional details will be provided as we learn more.
IDENTIFIED
6 days ago - at 02/10/2026 03:50PM
Calls made to the Enterprise Service Desk, Financial Aid, and Admissions may fail due to an intermittent outage affecting Landis call queues.
For non-phone support from the Enterprise Service Desk, please use the support chat or submit a support ticket.
Financial aid may be emailed at financialaid@uvu.edu or via support ticket.
Admissions may be reached via live chat, via email at admissions@uvu.edu, or via support ticket.
For details from Landis, please see the Landis status page.
IDENTIFIED
6 days ago - at 02/10/2026 03:33PM
Landis reports that the phone queues outage is intermittent, so calls made to the Enterprise Service Desk and other affected UVU call centers may continue to fail.
For non-phone support from the Enterprise Service Desk, please use the support chat or submit a support ticket.
For details from Landis, please see the Landis status page.
IDENTIFIED
6 days ago - at 02/10/2026 03:07PM
We have identified a Landis outage affecting UVU call center phone queues, including the Enterprise Service Desk. If you need support from the Enterprise Service Desk, please use the support chat or submit a support ticket.
For details from Landis, please see the Landis status page.
Updates will be provided as we learn more.
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