Landis Phone Queues Outage

The Landis outage affecting UVU call centers has been resolved. Please contact the Service Desk if you experience any more issues.

A fix has been applied and calls made to the Enterprise Service Desk, Financial Aid, and Admissions should route normally. We will continue to monitor the phone systems closely.

3rd party software vendor Landis continues to troubleshoot the call queue outage. Additional details will be provided as we learn more.

Calls made to the Enterprise Service Desk, Financial Aid, and Admissions may fail due to an intermittent outage affecting Landis call queues.

For non-phone support from the Enterprise Service Desk, please use the support chat or submit a support ticket.

Financial aid may be emailed at financialaid@uvu.edu or via support ticket.

Admissions may be reached via live chat, via email at admissions@uvu.edu, or via support ticket.

For details from Landis, please see the Landis status page.

Landis reports that the phone queues outage is intermittent, so calls made to the Enterprise Service Desk and other affected UVU call centers may continue to fail.
For non-phone support from the Enterprise Service Desk, please use the support chat or submit a support ticket.
For details from Landis, please see the Landis status page.

We have identified a Landis outage affecting UVU call center phone queues, including the Enterprise Service Desk. If you need support from the Enterprise Service Desk, please use the support chat or submit a support ticket.
For details from Landis, please see the Landis status page.
Updates will be provided as we learn more.