Outage in Validic

Fitbit Data Delays

Resolved Major
July 17, 2025 - Started 4 months ago - Lasted about 7 hours
Official incident page

Incident Report

Validic is investigating possible issues with the delivery of data from Fitbit. As a result, you may see delays in receiving user data from Fitbit users and users may see issues when trying to sync to Fitbit. We will provide updates here when they are available.
Components affected
Validic Fitbit

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/17/2025 06:18PM

Fitbit performance has been stable at the expected levels.

MONITORING 4 months ago - at 07/17/2025 03:04PM

Fitbit has updated their status page noting that the issue is resolved. Validic is seeing data delivery start to return to expected levels. There may still be some delays while we receive any data that was not received during the outage. We will continue to monitor and provide updates here as they are available.

INVESTIGATING 4 months ago - at 07/17/2025 12:04PM

Fitbit has reported that they are experiencing an outage at this time. The Validic team will continue to monitor. Fitbit is tracking this issue here: https://status.fitbit.com/

INVESTIGATING 4 months ago - at 07/17/2025 11:55AM

Validic is investigating possible issues with the delivery of data from Fitbit.

As a result, you may see delays in receiving user data from Fitbit users and users may see issues when trying to sync to Fitbit.

We will provide updates here when they are available.

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