Outage in Validis

Validis UK: Customization issue.

Resolved Minor
June 05, 2024 - Started 7 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an issue where some customers are experiencing branding customization issues when going through the month end reconciliation product where some descriptions and text are displaying as Validis default. Please note the branding issue does not affect portal logos, colors or the functionality and customers are still able to complete and submit reconciliations.
Components affected
Validis UK
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 06/05/2024 12:20PM

This incident has been resolved.

IDENTIFIED 7 months ago - at 06/05/2024 10:38AM

We are investigating an issue where some customers are experiencing branding customization issues when going through the month end reconciliation product where some descriptions and text are displaying as Validis default.

Please note the branding issue does not affect portal logos, colors or the functionality and customers are still able to complete and submit reconciliations.

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