Outage in ValidSign

Disturbance in email sending, callbacks and sms notifications

Resolved Minor
May 08, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

The issue has been identified and a fix is being implemented.
Components affected
ValidSign Frontend (my.validsign.eu) ValidSign Frontend (try.validsign.eu) ValidSign API (my.validsign.eu) ValidSign API (try.validsign.eu)

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/08/2025 09:36AM

This incident has been resolved.

MONITORING 7 months ago - at 05/08/2025 08:11AM

A fix has been implemented and we are monitoring the results. The application should operate normally.

IDENTIFIED 7 months ago - at 05/08/2025 08:01AM

We have identified the issue. Our hosting provider is investigating it at the moment and trying to implement the fix. We will update you shortly.

IDENTIFIED 7 months ago - at 05/08/2025 07:31AM

The issue has been identified and a fix is being implemented.

Latest ValidSign outages

Incident validsign.nl domain due to a Cloudflare disturbance - 26 days ago
Degraded Performance on the application - about 1 month ago
Incident ValidSign environment - about 2 months ago
Degraded Performance on the application - about 2 months ago
Disturbance during signing confirmation - 3 months ago

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