Outage in Vanilla Forums

Knowledge Base Issues on Enterprise Sites

Resolved Minor
March 25, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Navigating to Knowledge Base articles directly is resulting in an error. Navigating articles via the Knowledge Base page is working as expected. Our product team is investigating the issue.
Components affected
Vanilla Forums Hosted Communities
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/25/2024 08:00PM

We have deployed a fix for this issue and full Knowledge Base access has been restored.

INVESTIGATING about 1 year ago - at 03/25/2024 05:05PM

Navigating to Knowledge Base articles directly is resulting in an error. Navigating articles via the Knowledge Base page is working as expected. Our product team is investigating the issue.

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