Outage in Vanilla Forums

Knowledge Base Issues on Enterprise Sites

Resolved Minor
March 25, 2024 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Navigating to Knowledge Base articles directly is resulting in an error. Navigating articles via the Knowledge Base page is working as expected. Our product team is investigating the issue.
Components affected
Vanilla Forums Hosted Communities

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/25/2024 08:00PM

We have deployed a fix for this issue and full Knowledge Base access has been restored.

INVESTIGATING almost 2 years ago - at 03/25/2024 05:05PM

Navigating to Knowledge Base articles directly is resulting in an error. Navigating articles via the Knowledge Base page is working as expected. Our product team is investigating the issue.

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