Outage in Vanilla Forums

Latency Issues in YUL Data Center

Resolved Major
May 12, 2025 - Started 5 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating issues with sites located on our YUL1 data center. Sites may be slow or inaccessible.
Components affected
Vanilla Forums Hosted Communities

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/12/2025 08:59AM

This incident has been resolved.

MONITORING 5 months ago - at 05/12/2025 08:29AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 05/12/2025 07:09AM

We have identified the exact ISP causing our issues and are awaiting resolution. There is a routing loop along the way between Cloudflare and our datacenter.

IDENTIFIED 5 months ago - at 05/12/2025 06:26AM

We are talking with Cloudflare's support, and they have confirmed seeing the same network issues as we identified to our origin. We are now awaiting resolution on their end.

INVESTIGATING 5 months ago - at 05/12/2025 05:25AM

We are currently investigating issues with sites located on our YUL1 data center. Sites may be slow or inaccessible.

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