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Outage in Vanta

Error loading PDFs in Trust Center, policies, and vendors pages

Resolved Minor
April 04, 2025 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue with PDF-rendering in the app impacting some customers. An error is received when attempting to load PDF files in the Trust Center, Policies page, and Vendors page. Our team is investigating the root cause and will provide an update as soon as possible.
Components affected
Vanta Web App

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/04/2025 03:15PM

This issue should now be resolved.

IDENTIFIED over 1 year ago - at 04/04/2025 02:30PM

Our team has identified the root cause and is working on a fix.

INVESTIGATING over 1 year ago - at 04/04/2025 02:29PM

We have identified an issue with PDF-rendering in the app impacting some customers. An error is received when attempting to load PDF files in the Trust Center, Policies page, and Vendors page.

Our team is investigating the root cause and will provide an update as soon as possible.

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