Outage in Vanta

Bulk policies import workflow is broken

Resolved Minor
August 15, 2025 - Started 3 months ago - Lasted 3 days
Official incident page

Incident Report

We are investigating an issue when customers are bulk uploading policies vai an import, they get an error. This is effecting all customers. We removed access from the feature, until this issue is resolved. Any customers with imports in progress will not be able to complete their imports and will not be able to access the import page until we turn the feature flag back on. There will be no data loss and these customers can continue from where they left off once we deploy the forward fix and turn the feature flag back on
Components affected
Vanta Agent Server

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/18/2025 12:20PM

This incident has been resolved.

IDENTIFIED 3 months ago - at 08/15/2025 06:00PM

The issue has been identified, and a fix is being worked on.

INVESTIGATING 3 months ago - at 08/15/2025 05:01PM

We are investigating an issue when customers are bulk uploading policies vai an import, they get an error. This is effecting all customers. We removed access from the feature, until this issue is resolved.

Any customers with imports in progress will not be able to complete their imports and will not be able to access the import page until we turn the feature flag back on. There will be no data loss and these customers can continue from where they left off once we deploy the forward fix and turn the feature flag back on

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