Outage in Vanta
Issue with reminder emails for vendor assessment evidence request
Resolved MinorIncident Report
Summary AI Generated
Vanta experienced an issue where automated emails for vendor assessment evidence requests and reminders were not being sent, affecting the Vanta Web App for approximately 12 days. Users could work around the problem by manually sending evidence requests through the app to trigger notifications. The issue was resolved with a deployed fix that resumed reminder emails and included catch-up notifications for overdue assessments.
We are currently investigating an issue where automated emails are not being sent for evidence requests and request reminders.
Components affected
Vanta Web AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/30/2026 06:05AM
This incident has been resolved, and [problem] should be functioning as expected.
MONITORING
about 2 months ago - at 04/20/2026 11:57PM
We have deployed a fix that resume reminder emails going forward. For assessments that are overdue, we will be sending out email to vendors. In addition, we will be notifying affected users shortly
IDENTIFIED
about 2 months ago - at 04/17/2026 11:20PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 months ago - at 04/17/2026 08:07PM
As a workaround, customers can manually send evidence requests in the app which will trigger the notifications.
INVESTIGATING
about 2 months ago - at 04/17/2026 07:53PM
We are currently investigating an issue where automated emails are not being sent for evidence requests and request reminders.
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