Outage in Vasion
Ricoh CPA Disruption for new installs/reinstalls
Resolved MajorIncident Report
For customers based in EMEA and APAC regions, we are aware of a potential issue impacting those who utilize the Control Panel Application (CPA) on Ricoh devices. Customers with auto updates enabled, or those manually updating Ricoh CPAs, may experience degraded or interrupted performance. We are working to mitigate further impact.
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 02/12/2026 08:40PM
This incident has been resolved.
MONITORING
19 days ago - at 02/11/2026 11:48PM
A fix has been implemented in our APAC and EMEA regions. Fix for North America region will be in the maintenance release planned for next week
IDENTIFIED
20 days ago - at 02/11/2026 02:27PM
We are continuing to work on a fix for this issue.
IDENTIFIED
20 days ago - at 02/11/2026 02:26PM
We are continuing to work on a fix for this issue.
IDENTIFIED
20 days ago - at 02/10/2026 09:58PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
21 days ago - at 02/10/2026 05:42AM
For customers based in EMEA and APAC regions, we are aware of a potential issue impacting those who utilize the Control Panel Application (CPA) on Ricoh devices. Customers with auto updates enabled, or those manually updating Ricoh CPAs, may experience degraded or interrupted performance. We are working to mitigate further impact.
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