Outage in Veeva

Veeva Network - Performance Degradation affecting all PODs in US Region

Resolved Minor
October 20, 2025 - Started 7 days ago - Lasted about 23 hours

Incident Report

AWS is experiencing increased error rates and latency in US-East-1 Region.  As a result, Veeva Network PODs in the the US Region are currently experiencing intermittent issues with the Warehouse/Reporting service.All other Veeva Network services are not affected. More info from Amazon can be found here:  https://health.aws.amazon.com/health/status
Components affected
Veeva SANDBOX Veeva SANDBOX2 Veeva SANDBOX3 Veeva VDM1 Veeva VDM2 Veeva VDM3 Veeva VDM5 Veeva VDM6 Veeva Network

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Latest Updates ( sorted recent to last )
7 days ago - at 10/20/2025 11:47PM

[in progress]
AWS issues affecting Veeva Network Production (VDM) POD assets have been resolved, and Veeva Network Reporting services for your Production instance have been restored.AWS is continuing to resolve issues with assets related to Veeva Network Sandbox (SBX) PODs. We are working closely with AWS to address all pending items.More info from Amazon can be found here: https://health.aws.amazon.com/health/status

7 days ago - at 10/20/2025 12:30PM

AWS is experiencing increased error rates and latency in US-East-1 Region.  As a result, Veeva Network PODs in the the US Region are currently experiencing intermittent issues with the Warehouse/Reporting service.All other Veeva Network services are not affected.

More info from Amazon can be found here:  https://health.aws.amazon.com/health/status

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