An issue with Apple's developer verification service prevented some Veeva CRM iOS users from installing or launching self-signed applications (those distributed outside the App Store), displaying "Unable to Verify App" error messages. The problem affected multiple Veeva CRM components for customers using enterprise or developer-signed versions of the app, while App Store distributed versions remained unaffected. The issue was resolved after 1.7 hours once Apple's verification service returned to normal operation.
[in progress]
We are currently aware of an issue affecting some customers who install self-signed iOS applications (applications signed using an Apple Developer certificate outside of the App Store).In these cases, users may see the following message when attempting to open the app:"Unable to Verify AppAn Internet connection is required to verify trust of the developer “[name].” This app will not be available until verified."Based on current reports across the developer community, this appears to be related to an issue with Apple’s developer verification service, which is used by iOS to validate enterprise and developer-signed applications during installation.What This MeansThis issue may prevent installation or launch of Veeva CRM outside of the AppStore.The error message may appear to indicate a connectivity issue, but the problem is not related to the user’s network connection.Veeva CRM distributed through the Apple App Store is not affected.Current StatusApple has not yet published an incident on their developer system status page, but reports indicate the issue is impacting multiple developers and enterprise app installations.Recommended ActionAt this time, the recommended action is to retry the installation later. Once Apple’s verification service is fully operational, installation and app launch should proceed normally.We are continuing to monitor the situation and will provide updates as more information becomes available.
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