Outage in Vena Solutions

Vena Copilot Service Degradation

Resolved Minor
May 13, 2025 - Started 9 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating an issue impacting the Vena Copilot Service in US2 and US3 hubs. The service is degraded with end users experiencing intermittent errors in these hubs. We apologize for the inconvenience and appreciate your patience while our engineering teams actively investigate this issue.
Components affected
Vena Solutions US2 Vena Solutions US3 Vena Solutions US1
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 05/14/2025 12:55AM

This incident has been resolved.

MONITORING 8 days ago - at 05/13/2025 10:56PM

We are continuing to monitor for any further issues.

MONITORING 8 days ago - at 05/13/2025 09:07PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 9 days ago - at 05/13/2025 06:51PM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 05/13/2025 06:35PM

We are currently investigating an issue impacting the Vena Copilot Service in US2 and US3 hubs. The service is degraded with end users experiencing intermittent errors in these hubs. We apologize for the inconvenience and appreciate your patience while our engineering teams actively investigate this issue.

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