Outage in Vena Solutions
Vena Desktop Add-In – Template Opening Error
Resolved MinorIncident Report
We are currently investigating an issue affecting version 1.2026.922.1546 of the Vena Desktop Add-In. An error message ("Please re-login on the Vena website and download the template again to continue.") is shown when users open a Vena template while another workbook (Vena or non-Vena) is already open in Excel. This issue can be avoided by ensuring another workbook is not already open while opening a Vena template.
Components affected
Vena Solutions US1 Vena Solutions US2 Vena Solutions US3 Vena Solutions US4 Vena Solutions EU1 Vena Solutions EU2 Vena Solutions CA3 Vena Solutions SSTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 10/07/2026 08:03AM
This incident has been resolved.
MONITORING
about 16 hours ago - at 10/06/2026 10:51PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 18 hours ago - at 10/06/2026 09:10PM
We are currently investigating an issue affecting version 1.2026.922.1546 of the Vena Desktop Add-In. An error message ("Please re-login on the Vena website and download the template again to continue.") is shown when users open a Vena template while another workbook (Vena or non-Vena) is already open in Excel. This issue can be avoided by ensuring another workbook is not already open while opening a Vena template.
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